MSD offers a low income assistance program to qualified customers. If you are qualified low income, elderly, or disabled, you can apply to receive a 50 percent rate reduction in your MSD monthly bill charge. In order to qualify, the customer:
- Must have a total annual income for the previous year of less than 150 percent of the most recent Health and Human Services (HHS) poverty guidelines, based on the size of the household.
- Disabled customers and seniors must earn less than 175 percent of the most recent HHS poverty guidelines, based on household size.
For more information on HHS poverty guidelines, how to apply, or to download the low income program application, click here. You can also request an application by calling our billing call center at 1-866-281-5737. For those customers who are struggling to pay their MSD bill but don’t qualify for the low income program, contact our billing call center at 1-866-281-5737 to discuss payment arrangements. Hours are Monday-Friday, 8:00 a.m. to 5:00 p.m.