Billing
1 (866) 281-5737
Metropolitan St. Louis Sewer District
For sewer repair services: | (314) 768-6260 |
For non-emergency sewer issues: | CustomerSvc@stlmsd.com |
Billing & account information: | (866) 281-5737 |
When the issue is urgent, we will send a maintenance crew to your home, usually within a few hours. Urgent situations include raw sewage found inside or outside of the house, missing manhole covers, and flooded streets.
During especially heavy rainfall, we may receive hundreds of phone calls and must prioritize our response according to the immediate threats to our community's health and safety. Because of our limited resources, it may take from a few hours to a few days before a crew responds. In most cases, crews will not need to enter the customer's home or business to respond to the complaint.
We also follow up on reports of non-urgent cave-ins and settlements, typically within a few weeks.