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Customer Assistance Program

MSD offers a 50 percent rate reduction to qualified low-income, elderly, and disabled customers.

To qualify for the Customer Assistance Program:

  • A customer's total annual income for the previous year must be less than 200% of the most recent Health & Human Services (HHS) poverty guidelines, based on the size of household. A family of four, for example, must earn less than $50,200 to qualify. 
  • Disabled citizens and seniors must earn less than 250% of the most recent HHS poverty guidelines, based on size of household. For example, a single senior must earn less than $30,350 to qualify.
  • The table below provides further details.

To qualify, a customer must also:

  • Have liquid assets and real estate valued at less than $10,000, excluding their residence and automobiles. Homeowners who are older than 62 or disabled individuals are not subject to the liquid asset guideline. 
  • Own and/or reside as a tenant in the property that receives the rate reduction. 
  • Own or live in a single-family residence or multi-unit property up to six units.

To Apply

  • Complete an application form and submit it to MSD along with:
    • Proof of all income sources for all persons living in your home. If you are self-employed, you will need to provide a copy of your most recent federal tax return. 
    • Proof of the amount(s) of any liquid assets or real estate, excluding your house of residence and automobile(s). 
    • Medical certification (if disabled), completed by a physician. The certification must include the physician's name, address, telephone number, and ID/control number. 
    • Proof of age by submitting a copy of a valid government-issued identification (driver's license, state, or military ID).
    • Acceptance letter from other Energy Assistance Program such as LIHEAP. 
    • Copy of rental/lease agreement that states your responsibility for MSD sewer charges (for tenants only). 
    • Property owner's notarized statement of tenant residence at the property (for tenants only). 
  • Once an application is approved, rate reductions begin on the first full month following approval. The rate reduction remains in effect for a period of two (2) years from the date of approval. A renewal application will automatically be sent 60 days prior to expiration date to all applicable customers. 
  • All applicants with a prior past due balance will need to make payment arrangements with MSD to qualify for the Customer Assistance program.

For more information, please call (866) 281-5737.

The 2018 Poverty Guidelines
Persons in family Annual Income Annual Income @ 200% Annual Income @ 250%
1 $12,140 $24,280 $30,350
2 $16,460 $32,920 $41,150
3 $20,780 $41,560 $51,950
4 $25,100 $50,200 $62,750
5 $29,420 $58,840 $73,550
6 $33,740 $67,480 $84,350
7 $38,060 $76,120 $95,150
8 $42,380 $84,760 $105,950
For each additional person, add $4,320 $8,640 $10,800