The post-contact survey is a survey of randomly selected MSD customers who have had contact with MSD employees in the previous 60 days. The annual customer satisfaction survey gathers input from all customers to objectively evaluate how well MSD is meeting the needs of its customers and identify priorities for improvements.
We prepared early in anticipation of this past weekend’s heavy downpours, which dropped 7 – 8 inches of rain over the last 5 days. Here are some of the preemptive efforts MSD is doing to help prevent basement backups and flooding of treatment plants and pump stations:
The Rainscaping Program of MSD Project Clear is pleased to announce the fifth round of a rainscaping cost-sharing opportunity. As part of MSD Project Clear Consent Decree with the Environmental Protection Agency (EPA), and the Missouri Coalition for the Environment, MSD will spend $100 million in Rainscaping investments over a period of 23 years, with an overall goal of reducing combined sewer overflows to the Mississippi River. The Large Scale Grant Program is part of this investment.
Earlier this month, MSD’s Executive Director & CEO, Brian Hoelscher, provided an update to the Board of Trustees on the MSD’s diversity efforts. Mr. Hoelscher’s presentation (with notes) is available by clicking the file below.