Customer Service

MSD is committed to providing excellent customer service. This fits with our mission: To responsibly provide sewer service and stormwater management to protect the public's health and safety.

The information contained within this section is designed to help customers with service and/or billing concerns.

• For sewer repair services, please contact (314) 768-6260.
• To report illegal discharge, please contact (314) 768-6260.
• For billing and account information, please contact 1-866-281-5737

Please use the links to access information for each section. 

How To Pay Your Bill - online bill pay and payment locations

Service Problems - basement backup assistance, clean up tips, sewer backup prevention program

Rate Information - residential and commercial customers

Low Income Assistance - reduction in bill for qualified low income customers