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Customer Assistance Program

MSD offers a 50 percent rate reduction to qualified low-income, elderly, and disabled customers.

To qualify for the Customer Assistance Program:

  • A customer's total annual income for the previous year must be less than 200% of the most recent Health & Human Services (HHS) poverty guidelines, based on the size of household. A family of four, for example, must earn less than $47,700 to qualify. 
  • Disabled citizens and seniors must earn less than 250% of the most recent HHS poverty guidelines, based on size of household. For example, a single senior must earn less than $29,175 to qualify.
  • The table below provides further details.

To qualify, a customer must also:

  • Have liquid assets and real estate valued at less than $10,000, excluding their residence and automobiles. Homeowners who are older than 62 or disabled individuals are not subject to the liquid asset guideline. 
  • Own and/or reside as a tenant in the property that receives the rate reduction. 
  • Own or live in a single-family residence or multi-unit property up to six units.

To Apply

  • Complete an application form and submit it to MSD along with:
    • Proof of all income sources for all persons living in your home. If you are self-employed, you will need to provide a copy of your most recent federal tax return. 
    • Proof of the amount(s) of any liquid assets or real estate, excluding your house of residence and automobile(s). 
    • Medical certification (if disabled), completed by a physician. The certification must include the physician's name, address, telephone number, and ID/control number. 
    • Proof of age by submitting a copy of a valid government-issued identification (driver's license, state, or military ID).
    • Acceptance letter from other Energy Assistance Program such as LIHEAP. 
    • Copy of rental/lease agreement that states your responsibility for MSD sewer charges (for tenants only). 
    • Property owner's notarized statement of tenant residence at the property (for tenants only). 
  • Once an application is approved, rate reductions begin on the first full month following approval. The rate reduction remains in effect for a period of one year from the date of approval. A renewal application will automatically be sent 60 days prior to expiration date to all applicable customers. 
  • All applicants with a prior past due balance will need to make payment arrangements with MSD to qualify for the Customer Assistance program.

For more information, please call (866) 281-5737.

The 2014 Poverty Guidelines
Persons in family Annual Income Annual Income @ 200% Annual Income @ 250%
1 $11,670 $23,340 $29,175
2 $15,730 $31,460 $39,325
3 $19,790 $39,580 $49,475
4 $23,850 $47,700 $59,625
5 $27,910 $55,820 $69,775
6 $31,970 $63,940 $79,925
7 $36,030 $72,060 $90,075
8 $40,090 $80,180 $100,225
For each additional person, add $4,060 $8,120 $10,150