Metropolitan St. Louis Sewer District

Performance Scorecard

A scorecard is a report card for MSD. It evaluates how we are doing in certain areas by looking at three key factors:

Meets target or shows a
significant trend or improvement.
Not meeting target but showing
stable or improving performance.
Not meeting target and showing
little or no progress.

We measure ourselves under four main categories:

  • Customer Service: MSD is committed to providing excellent customer service. This reflects our goals of protecting public health and safety, keeping our customers informed and protecting our water resources through pollution prevention.
  • Mission: MSD’s mission is to protect the public’s health, safety, and water environment by responsibly providing wastewater and stormwater management.
  • Financial: How well does MSD manage costs and revenues in order to obtain optimal financial performance.
  • Organizational Effectiveness: How well does MSD manage operational efficiencies.

To view the scorecard data, simply place your cursor over the text in the box. For a more detailed explanation of the data, click anywhere on the row.