A scorecard is a report card for MSD. It evaluates how we are doing in certain areas by looking at three key factors:
 |
Meets target or shows a
significant trend or improvement. |
 |
Not meeting target but showing
stable or improving performance. |
 |
Not meeting target and showing
little or no progress. |
We measure ourselves under four main categories:
- Customer Service: MSD is committed to providing excellent customer service. This reflects our goals of protecting public health and safety, keeping our customers informed and protecting our water resources through pollution prevention.
- Mission: MSD’s mission is to protect the public’s health, safety, and water environment by responsibly providing wastewater and stormwater management.
- Financial: How well does MSD manage costs and revenues in order to obtain optimal financial performance.
- Organizational Effectiveness: How well does MSD manage operational efficiencies.
To view the scorecard data, simply place your cursor over the text in the box. For a more detailed explanation of the data, click anywhere on the row.
