MSD Switches to Full Page Billing Statement Starting in September
Beginning September 1st, Metropolitan St. Louis Sewer District (MSD) customers will receive a full-page, comprehensive billing statement each month. The new bill format offers customers greater account detail - including previous balances and current charges - along with explanations of how bills are calculated, and descriptions of charges and services provided by MSD. This new format will give customers a broader look at their entire account.
“We listened to our customers, and created a bill that provides more detailed information, better readability, and clearer information,” stated Michelle Vinson, Accounts Receivable Manager.